Shipping & Delivery Policy

Last Updated: 21/08/2026

At Peach Bucket, we aim to get your child-safety products to you safely and as quickly as possible. This Shipping & Delivery Policy explains our estimated delivery timelines, shipping charges, tracking process and what to do if there is an issue with your shipment.

1. Shipping Coverage

Peach Bucket currently ships to serviceable locations across India.

Delivery availability may depend on your PIN code and the coverage of our logistics partners. In certain remote or restricted locations, delivery may take longer or may not be available.

If we are unable to deliver to your location after an order has been placed, we will contact you and provide an appropriate resolution.

2. Order Processing

Orders are processed and prepared for dispatch as quickly as reasonably possible after successful order confirmation and payment verification, where applicable.

Orders placed on:

• weekends;

• public holidays; or

• during unusually high-volume periods

may require additional processing time.

Once your order has been dispatched, you will receive tracking information where available.

3. Estimated Delivery Timeline

Most Peach Bucket orders are delivered within approximately 2–8 business days.

The actual delivery time may vary depending on:

• your delivery location;

• courier availability;

• PIN code serviceability;

• public holidays;

• weather conditions;

• local disruptions;

• peak sale or festive periods; or

• other circumstances beyond our reasonable control.

The delivery timeline displayed at checkout or communicated after your order is placed is an estimate and not a guaranteed delivery date.

We will always make reasonable efforts to deliver your order within the estimated timeframe.

4. Shipping Charges

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

From time to time, Peach Bucket may offer:

• free shipping;

• discounted shipping;

• promotional shipping offers; or

• minimum-order-value-based free delivery.

The applicable shipping terms shown at checkout at the time of purchase will apply to your order.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared with you through:

• SMS;

• WhatsApp;

• email; or

• the order tracking page on our website.

Tracking information may take some time to update after the courier partner receives your shipment.

If your tracking information has not updated for an extended period, please contact Peach Bucket Customer Support.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• recipient name;

• house/flat number;

• street/locality;

• city;

• state;

• PIN code; and

• active phone number.

Please verify your delivery details carefully before placing an order.

If you notice an error after placing your order, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change its delivery address.

7. Failed Delivery Attempts

Our courier partner may contact you or attempt delivery more than once if the first delivery attempt is unsuccessful.

Delivery may fail because of:

• an incorrect or incomplete address;

• inability to contact the recipient;

• refusal to accept the package;

• repeated unavailability at the delivery location; or

• other circumstances outside Peach Bucket's control.

If the shipment is returned to us after unsuccessful delivery attempts, please contact our Customer Support team.

Additional shipping charges may apply if the customer requests re-shipment where the failed delivery resulted from incorrect information, refusal or repeated unavailability.

8. Cash on Delivery Orders

Where Cash on Delivery (COD) is available, eligibility may depend on the delivery location, order value or other operational considerations.

Customers should ensure that someone is available at the delivery address to receive and pay for the order.

Repeated refusal of confirmed COD orders may result in Peach Bucket restricting COD availability for future purchases.

9. Delayed Orders

While most orders arrive within 2–8 business days, occasional delays may occur.

Possible causes include:

• courier network disruptions;

• severe weather;

• natural events;

• transportation delays;

• strikes;

• festivals or public holidays;

• unusually high order volumes;

• remote delivery locations; or

• other events outside our reasonable control.

If your order has not arrived after the estimated delivery period, please contact us with your order number.

We will coordinate with the courier partner and assist you in locating your shipment.

10. Order Marked Delivered but Not Received

If tracking shows that your order has been delivered but you have not received it, please first check with:

• family members;

• neighbours;

• building security;

• reception staff; or

• anyone else who may have accepted the package on your behalf.

If you still cannot locate the shipment, contact Peach Bucket Customer Support as soon as possible.

We will raise an investigation with the relevant courier partner.

11. Damaged or Tampered Packages

Please inspect your package when it is delivered.

If the outer packaging appears significantly damaged, opened or tampered with, we recommend taking photographs before opening the parcel.

If the product inside is damaged, defective, missing or incorrect, contact our Customer Support team and provide:

• your order number;

• photographs of the packaging;

• photographs of the affected product; and

• a brief description of the issue.

The matter will be handled in accordance with our Return, Refund & Cancellation Policy and applicable consumer law.

12. Missing Items

If your order contains multiple products, they may occasionally be shipped in separate packages.

If an item appears to be missing, please check your tracking information first.

If all packages have been marked as delivered and an item is still missing, contact us so we can investigate and provide an appropriate resolution.

13. Partial Shipments

Peach Bucket may occasionally dispatch products from the same order separately due to:

• stock availability;

• package size;

• warehouse processing; or

• logistics considerations.

You will not be charged additional shipping simply because we choose to split an order into multiple shipments.

14. Delivery Delays Beyond Our Control

Peach Bucket will make reasonable efforts to fulfil and deliver orders promptly.

However, we are not responsible for delays caused by circumstances that are reasonably outside our control, including severe weather, natural disasters, government restrictions, transportation disruptions, courier interruptions or similar events.

Where a substantial delay occurs, we will make reasonable efforts to keep affected customers informed and provide an appropriate resolution where required.

15. Cancellations Before Dispatch

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally only be cancelled before dispatch.

Once an order has been handed over to the courier partner, cancellation may no longer be possible and the applicable return process will apply.

Please refer to our Return, Refund & Cancellation Policy for further information.

16. Contact Us

For shipping, tracking or delivery-related assistance, please contact:

Peach Bucket Customer Support
Email: linda@thepeachbucket.com
WhatsApp/Phone: 7010345250
Business Address:
217, Sathy Road,
Saravanampatti,
Coimbatore – 641035, Tamil Nadu, India

Please include your order number when contacting us so we can assist you quickly.