Return, Refund & Replacement Policy

Last Updated: 21/08/2026

At Peach Bucket, we want every product you receive to be safe, reliable and exactly what you expected. Our products are designed to support childproofing in everyday homes, and we stand behind their quality with a 30-Day Return Window and a 720-Day Functional Replacement Assurance.

Please read the terms below to understand how each policy applies.

1. 30-Day Return Window

You may request a return within 30 days of delivery if:

• the product is unused and has not been installed;

• the product is in its original packaging;

• all parts, accessories, manuals and packaging are intact; and

• any adhesive backing, protective film, seal or safety packaging has not been removed.

To request a return, contact us at [support email] with your order number and reason for return.

Once your request is approved, we will share the return instructions with you.

2. Products That Cannot Be Returned

For safety, hygiene and quality-control reasons, we cannot accept change-of-mind returns for products that have:

• been used, fitted or installed;

• had adhesive backing, protective film or seals removed;

• been damaged after delivery due to incorrect use or installation;

• been altered, modified or tampered with;

• missing components or original packaging; or

• otherwise been rendered unsuitable for resale.

This restriction does not affect claims relating to eligible defects under our 720-Day Functional Replacement Assurance.

3. Damaged, Defective or Incorrect Products on Delivery

If you receive a product that is:

• damaged in transit;

• defective on arrival;

• missing components;

• different from the product you ordered; or

• materially different from its description on our website,

please contact us as soon as reasonably possible at [support email].

Please include:

• your order number;

• photographs of the product and packaging; and

• where useful, a short video demonstrating the issue.

After verification, we may provide:

• replacement of the affected product or component; or

• a refund, where appropriate.

Peach Bucket will bear the applicable shipping cost where the issue is attributable to us or our delivery partners.

4. Change-of-Mind Returns

Changed your mind? Eligible products may be returned within 30 days of delivery, provided they remain unused, uninstalled and in their original condition and packaging.

For change-of-mind returns:

• return shipping charges will be borne by the customer; and

• original shipping charges, if any, are non-refundable.

Returned products must pass our quality inspection before a refund is approved.

5. Bundles and Kits

For a change-of-mind return, the complete bundle or kit must normally be returned together.

Individual components cannot ordinarily be returned separately unless that component was damaged, defective, missing or incorrectly supplied.

Where only one component develops an eligible defect, Peach Bucket may replace the affected component rather than the complete kit.

6. Refunds

Once a returned product has been received and inspected, we will notify you of the outcome of the return request.

Approved refunds will generally be processed within 7–10 business days after completion of our quality check.

For prepaid orders, refunds will be issued to the original payment method.

For Cash on Delivery orders, we may request your bank account or UPI details to process the refund.

Your bank or payment provider may require additional time for the amount to appear in your account.

7. 720-Day Functional Replacement Assurance

Peach Bucket products are covered by our 720-Day Functional Replacement Assurance, beginning from the original date of delivery.

This assurance is designed to protect customers if a product develops an eligible manufacturing or functional defect during normal intended household use.

An eligible issue may include:

• failure of a locking or fastening mechanism under normal use;

• breakage caused by a manufacturing or material defect;

• a product becoming unable to perform its intended child-safety function despite correct installation and reasonable use; or

• another verified manufacturing defect that materially affects the product's functionality.

Where a claim is approved, Peach Bucket may:

• replace the affected component;

• replace the complete product; or

• provide an equivalent replacement product where the original product is no longer available.

What the 720-Day Assurance Does Not Cover

The assurance does not cover damage or deterioration resulting from:

• incorrect installation;

• misuse or use outside the product's intended purpose;

• accidental damage, impact or excessive force;

• modification or tampering;

• exposure to unsuitable surfaces, chemicals, heat, moisture or environmental conditions;

• normal cosmetic wear and tear that does not affect functionality;

• loss or theft;

• damage caused by pets or other external factors; or

• consumable or adhesive components naturally losing adhesion over time where the underlying product itself remains functional.

Peach Bucket may request photographs, videos or other reasonable information to verify a replacement claim.

The 720-Day Functional Replacement Assurance is a replacement benefit and does not create a 720-day refund or return period.

Where appropriate, Peach Bucket may replace only the defective component rather than the entire kit.

8. Order Cancellations

Orders may be cancelled before dispatch.

To request cancellation, contact us as soon as possible at [support email] with your order number.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to our return policy.

Approved prepaid cancellations will be refunded to the original payment method.

9. Delivery Issues

Please contact us if:

• your order has not arrived within the estimated delivery timeline;

• tracking shows the order as delivered but you have not received it; or

• the package appears damaged or tampered with.

We will investigate the issue with our logistics partner and assist you with an appropriate resolution.

10. Product Compatibility and Installation

Please review product dimensions, surface compatibility and installation instructions before purchasing and installing a Peach Bucket product.

A correctly supplied product will not be considered defective solely because it is incompatible with a particular piece of furniture, appliance, door, socket or surface where the relevant compatibility information was made available before purchase.

Unused and uninstalled products may still qualify under the 30-Day Return Window.

Products installed correctly but subsequently experiencing an eligible functional or manufacturing defect may qualify under the 720-Day Functional Replacement Assurance.

11. Safety Comes First

Peach Bucket products are intended to support childproofing efforts and reduce everyday household risks. They are not a substitute for responsible adult supervision.

Always follow the installation and usage instructions provided with each product and periodically inspect installed products for wear, damage or loosening.

12. Our Right to Review Claims

Peach Bucket reserves the right to inspect and verify return and replacement claims before approving them.

A change-of-mind return may be declined where the product:

• has been used or installed;

• is incomplete;

• has been damaged after delivery;

• is missing its original packaging; or

• shows signs of misuse or tampering.

A 720-Day replacement claim may be declined where the issue falls outside the scope of the Functional Replacement Assurance described above.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

13. Contact Us

For returns, refunds, replacements or cancellations, please contact:

Peach Bucket Customer Support
Email: linda@thepeachbucket.com
WhatsApp/Phone: 7010345250
Business Address: 217,Sathy Road,
Saravanampatti,
Coimbatore-641035

Please include your order number in all communication so we can assist you faster.